Refund policy

Last Updated: July 31, 2026

At Molly Fever, your satisfaction is important to us. If your purchase isn't exactly what you expected, we're here to make the return process as simple and transparent as possible.

Please read the following policy before requesting a return.

Return Eligibility

You may request a return within 30 days of the delivery date.

To qualify for a return, items must:

  • Be unworn, unused, and unwashed.
  • Have all original tags attached.
  • Be returned in their original packaging whenever possible.
  • Be free from stains, odors, makeup, perfume, pet hair, or any other signs of wear.

Items that do not meet these requirements may not be accepted.

Non-Returnable Items

The following items are not eligible for return:

  • Final Sale items
  • Clearance merchandise
  • Gift Cards
  • Personalized or custom-made products
  • Bodysuits
  • Swimwear
  • Lingerie
  • Earrings and selected accessories
  • Items that have been worn, washed, altered, or damaged after delivery

Damaged or Incorrect Items

Please inspect your order as soon as it arrives.

If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery.

To help us resolve the issue quickly, please provide:

  • Your order number
  • A description of the issue
  • Clear photos of the item and packaging

Our Customer Care team will review your request and offer an appropriate solution.

How to Request a Return

To begin a return, please contact us first.

Email:
info@mollyfever.com

Please include:

  • Your order number
  • Your full name
  • The reason for the return
  • Photos (if applicable)

Once your request has been approved, we'll send you the correct return instructions.

Returns sent without prior authorization may not be accepted.

Return Shipping

Customers are responsible for return shipping costs unless the return is due to:

  • A defective product
  • A damaged item
  • An incorrect item shipped by us

For your protection, we recommend using a trackable shipping service, as we cannot guarantee receipt of returns without tracking information.

Refunds

Once your returned item has been received and inspected, we'll notify you of the result.

If approved:

  • Your refund will be issued to the original payment method.
  • Original shipping charges are non-refundable unless the return resulted from our error.
  • Refunds are generally processed within 5–10 business days, depending on your bank or payment provider.

Order Changes & Cancellations

Orders are processed quickly to ensure timely delivery.

If you need to cancel or modify your order, please contact us immediately.

Once an order has entered processing or has been shipped, we may no longer be able to make changes or cancel it.

Exchanges

At this time, Molly Fever does not offer direct exchanges.

If you'd like a different size, color, or style, please submit an approved return and place a new order through our website.

Contact Us

If you have any questions regarding our Return & Refund Policy, please contact us.

📧 Email
info@mollyfever.com

📍 Business Address (Not a Return Address)
314 Williams St
Keo, AR 72083
United States

Please Note:
The address above is provided for business correspondence only and is not our return address or return processing facility. Please do not send returned merchandise to this address. Contact our Customer Care team first to receive return authorization and the correct return instructions.

Thank you for choosing Molly Fever. We're committed to providing stylish fashion, dependable customer service, and a worry-free shopping experience every time.